• Copilot Live Laptop 10 Review

You are getting this message due to the following possible scenarios:. The computer affected has been removed from your subscription license.

There are conflicting software installed on your computer. There are Potentially Unwanted Applications (PUA) and/or malware on your computer. The program failed to download and install updates. To resolve this issue, do the steps below: Turn off Trend Micro from the System Tray To disable your Trend Micro program, follow the steps below:. Right-click the Trend Micro icon from the. If you do not see the Trend Micro icon from the System Tray, click the arrow button to show the rest of the icons.

Select Exit. Wait for Trend Micro's System Tray icon to disappear. Once the icon disappears, Trend Micro is now disabled. Wait for 30 seconds. Enable Trend Micro Security To enable your Trend Micro Security program, follow the steps below:. Choose how to open the program by following these steps depending on your Windows Operating System. You can experience this due to the following scenarios:.

Copilot Live Laptop 10 Review

Conflicting third-party security software. Virus infection.

Trend Micro Security software is running in compatibility mode. Missing path variable in Windows To resolve the issue, follow the steps below: Uninstall Conflicting Software Having third-party security software or older Trend Micro programs installed on your computer may lead to installation and performance issues.

To remove these programs and their components, follow the steps below:. Download, then run. Click Yes when the User Account Control window appears. Select the program you need to remove, then click Remove or Uninstall.

Wait for the program to be uninstalled, then restart your computer when asked. Your Trend Micro Security program scan will not complete or finish and you cannot shut it off. This problem is caused by either of the following:.

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High CPU usage. The current file being scanned is locked or corrupted To resolve the issue, restart the scan process. To do this, refer to the steps below:. On your keyboard, press the CTRL + SHIFT + ESC keys simultaneously. This will open the Task Manager window. Select Quick/Full Scan in Progress in the Task Manager under the Applications tab, then click End Task.

Click End Now when a warning window says 'This program is not responding'. If the scan does not stop, do the following:. Click the Processes tab on the Task Manager. Select any instance of uiWinMgr.exe, then click End Process. Restart your computer, then run a scan again.

Check if the scan will finish. If the scan still hangs or stops after performing all the steps above, refer to this Knowledge Base article:. The CoreServiceShell.exe is your Trend Micro program's main process. It takes up 40 MB to 200 MB of memory in a normal computer state or environment.

If the consumed memory is higher than 200 MB and does not go back to normal for about 5 to 10 minutes, remove conflicting softwares installed on your computer. To remove these programs and their components, follow the steps below:. Download, then run. Click Yes when the User Account Control window appears. Select the program you need to remove, then click Remove or Uninstall. Wait for the program to be uninstalled, then restart your computer when asked. To perform a Quick or Full Scan on your computer, follow the steps below:.

Open the main console of your Trend Micro Security software. Do any of the following:.

Double-click the Trend Micro icon on your desktop. Double-click the Trend Micro system tray icon. Click the arrow beside Scan.

Select either Full Scan or Quick Scan. The scan window should appear. Wait for the scan to finish. Click Close to close the scan results. To know more about other types of scans, refer to this Knowledge Base article:. While some older versions of Trend Micro Security can be installed, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.

Microsoft has formally announced Windows XP (April 8, 2014) and Windows Vista (April 11, 2017) end of support. Because Microsoft no longer fixes issues on Windows XP and Windows Vista, it has become increasingly difficult for Trend Micro to keep users safe on these operating systems. To see what version you can install for these operating systems, visit the following Knowledge Base articles:. Non-Technical Topics. North America. US/Canada: 1-952-646-5980 Asia-Pacific.

Australia: 1-300-730-160. New Zealand: 0-800-507-902 South-East Asia. Singapore: 1-800-888-6868. Malaysia: 0-800-1301-642 Europe. United Kingdom: 0870-443-2145 (+353-61-230-419).

Denmark: 7014-3098. France: 0975-182-967 (+353-61-230-422). Germany: 0221-8282-9110 (+353-61-230-424). Italy: 0199-243-101 (+353-61-230-425). Netherlands: 085-888-1628 (+31-85-888-1628). Norway: +47-8522-8887. Spain: 0902-848-277 (+353-61-230-426).

Sweden: 075-240-0676.

Plugable’s goal is to provide the most knowledgeable customer support possible for our products. We’re here to help. Visit our support site, hosted by get satisfaction, at or anytime. But we may not be able to resolve every problem.

So we protect our customers in two ways: Plugable Technologies uses Fulfillment by Amazon Products sold by Plugable are displayed with the “Fulfillment by Amazon” logo, so customers know that packing, delivery, customer service and returns are all handled by Amazon, including hassle-free returns for any problem within 30 days. One Year Limited Warranty All Plugable branded products also have a one year limited warranty against any defects in materials or workmanship. We will repair or replace products which fail because of any such defect in the first year after purchase. Simply email support@plugable.com to request warranty service — just have your Amazon order number and (if possible) product serial number handy.